1. Scope of application
The present General Terms and Conditions of Sale (GTCS) of IVIGI by Royal Stones SA, Chemin de l'Union 6, 1805 Jongny (Switzerland), apply to the purchase of all handmade items referenced under the IVIGI® brand, offered for sale online at www.ivigi.com (hereinafter referred to as Online-Shop). Any General Terms and Conditions of Sale of the contracting party do not apply.
Royal Stones SA reserves the right to modify the GTC at any time. The version accepted by the purchaser at the time of placing the order shall always prevail. For all online transactions, acceptance of the GTC is required separately and confers contractual value.
2. Buy online
The conclusion of a sales contract presupposes that the delivery address is in Switzerland or in a member state of the European Union. Any order placed by a minor or a person under guardianship/guardianship requires the prior consent of his/her legal representative.
The presentation of products on the Online-Shop has no contractual value; it is a non-binding online catalog inviting customers to order a product or service. The 3D renderings visible at the time of ordering are given for information only and are not contractually binding.
The order placed on the Online-Shop constitutes an offer to purchase. An order confirmation is automatically sent to the customer upon receipt of the order. This confirmation does not imply acceptance of the offer to purchase, but merely confirms that the order has been received. Once an order has been confirmed, it can no longer be modified, and the purchaser is contractually bound.
A purchase contract is concluded when the Online-Shop accepts the purchase offer, full payment is received, and the product ordered is shipped or ready for collection.
Royal Stones SA reserves the right to refuse an order without giving any reason. In this case, the customer will be informed, and any payment already made will be refunded.
3. Awards
Prices are quoted in Swiss francs (CHF), including VAT. Delivery costs, which vary according to the country of destination, are listed and invoiced separately. Royal Stones SA reserves the right to change prices at any time. The applicable price is that published at the time of ordering.
4. Terms of payment
Payments can be made by credit card (Visa, MasterCard, American Express) or by invoice, subject to acceptance by Royal Stones SA.
Royal Stones SA is entitled to check the creditworthiness of customers and may pass on information to third parties for this purpose. Certain payment methods may incur additional costs for the customer.
5. Special and custom orders
IVIGI furniture is handcrafted, often to unique specifications. Customized products, such as those engraved on request, cannot be returned or refunded. A deposit of at least 50% of the purchase price may be required to start production. Custom orders cannot be cancelled after confirmation.
6. Delivery
Items are delivered via Royal Stones SA's partner carrier, depending on the country of destination. The delivery times indicated on the Online-Shop are given as an indication and are not contractual. Royal Stones SA declines all responsibility for late deliveries.
7. Warranty and right of withdrawal
7.1 Warranty
Royal Stones SA offers a two-year warranty on IVIGI products against defects in workmanship or materials, from the date of receipt of goods. Obvious defects must be reported within 15 days of delivery. Damage due to normal wear and tear, ageing or inappropriate use is excluded from the warranty.
Under this warranty, Royal Stones SA undertakes to repair any covered defect free of charge or, if it considers it preferable, to replace the goods with a product of similar qualities. If neither of these options is possible, a refund may be considered.
Transport costs for the return of defective goods are at the customer's expense, unless otherwise agreed in advance. The warranty does not cover the costs of modifications, alterations or interventions carried out by the purchaser or a third party without authorization from Royal Stones SA.
7.2 Returns
Standard non-personalized items, in new condition and in their original packaging, may be returned within 30 working days of delivery. Return shipping costs are at the customer's expense. Personalized products are not eligible for return.
8. Method of delivery
8.1 Sending parcels
Items are shipped to any address in Switzerland or the European Union via our partner carrier. Shipping costs are calculated according to current rates and vary according to destination and item size.
Royal Stones SA declines all responsibility for delays in delivery attributable to the carrier.
8.2 Collection at the point of collection
Items ordered can be collected from the agreed collection point. If items are not collected within the agreed period, a storage fee may be charged. After a period of 12 months, items not collected may be disposed of without compensation.
9. Liability
Royal Stones SA accepts no liability for indirect or consequential damages arising from the use of the products. The articles are intended for private use, and any commercial use is excluded from the company's liability.
10. Data protection
Personal data collected during the order process is treated confidentially and may be used for marketing purposes or shared with partners for order management.
11. Applicable law and place of jurisdiction
All contracts concluded within the framework of these GTC shall be governed by Swiss law. The place of jurisdiction is the registered office of Royal Stones SA, 1805 Jongny, Switzerland.